Visiting address:
Delaware Drive
MK15 8BA Tongwell, Milton Keynes

Your questions, answered.

DFM COVID-19 Measures

Our priority is the safety of you and your fleet.

We understand these are uncertain and unsettling times for everybody, the likes of which we’ve never seen, which is why we would like to take this opportunity to inform you about some of the actions that DFM have implemented in order to protect our customers, colleagues and suppliers, and explain what effects this may have on your fleet.

Please find below information regarding maintenance, servicing, tyres and breakdown cover and the processes we have put in place to support companies and drivers operating our vehicles.

Please be reassured that our service and maintenance teams will continue to be available and our call centre opening hours are unaffected. Should you need roadside assistance or breakdown recovery our network of breakdown and service providers we will still be there for you.

If you have any questions at all regarding your vehicles or any future obligations regarding your fleet we invite you to contact us by using the following form or calling us on 0333 222 3000.


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Am I likely to experience a delay in receiving my new vehicle?

Unfortunately, yes.
Due to the UK Government guidelines issued on 23rd March 2020, our dealer partnerships are following strict instructions and have closed their showrooms and retail centres in accordance with the latest legislation. Subsequently, all new vehicle deliveries and registrations will be postponed until further governmental instructions allow.

What happens if I need a tyre replacing?

Tyre networks are operating at reduced capacity.
There is coverage through Kwik Fit and the mobile service is operational although with a reduced service.
We would strongly recommend that drivers contact the Daimler Fleet Management Customer Services team beforehand to arrange tyre replacement to ensure the correct tyres are in stock before arriving at the tyre centre.
Please also use the tyre booking line for advise of repairers available by region on 0333 222 3000 – option 2

How do I go about getting a windscreen repaired/replaced?

Our approved windscreen repair suppliers National WIndscreens are operating with reduced capacity. Whilst every effort will be made to get your windscreen fixed or replaced as soon as possible, priority will given to key workers at this moment in time.

What happens if my MOT expires during the COVID-19 epidemic?

From 30th March 2020, the Government have confirmed a 6 month exemption from MOT testing of all cars, vans and motorcycles that have an MOT due from this date. If your MOT was due before 30th March then it must still be completed and you must get in touch with one of our approved garages who will remain open for essential work as soon as possible to arrange.
Drivers remain responsible for the safety and condition of their vehicle so it must remain roadworthy to avoid prosecution. Further information can be found on the Government website.

What can I do with regards to servicing/maintenance/repairs on my vehicle?

Service & Repairs
Please use the service booking line on 0333 222 3000 option 2 for service booking
Generally, the repair network will remain open with limited teams in place to accommodate breakdowns, MOTs and the service of key workers cars.
The situation varies across the network but we are experiencing reasonably good coverage with a number of garage groups operating on an essential maintenance basis primarily for key workers.
We also have access to a number of non-franchise operations that we can utilise if required by exception, but please be aware that normal routine servicing may not be available due to staffing levels within the service network.
There is also a limited network available for ‘urgent’ issues – warning lights, etc. 
Accident Repairs
There is much more limited capacity in the accident repair sector – although some repairers are now offering a limited service.
If your vehicle is likely to be unused for any significant length of time (> one week) because it is either awaiting end of contract collection or is simply not being driven due to the prevailing restrictions – we would recommend that it is started and run at idle for at least 5 minutes once a week in order to ensure the battery remains operational. 

What happens if I break down?

The AA is reporting ‘demand’ at less than 50% to normal levels and currently has sufficient capacity.
The roads appear to be much quieter and response times are probably similar to normal.

Will I experience any delays in collection of my vehicle?

Due to the Governmental restrictions currently in place, all end of contract vehicle collections have been suspended until further instruction, when we will contact you as soon as possible.
We ask that you cease using your vehicle (making a note of its mileage) and keep it in a safe, secure place, fully insured until we are governed to arrange collection. This will minimise any excess mileage charges and risk of third party damage or theft.
If you’d prefer, we’re happy to extend your contract if you so wish until it is able to be collected and inspected.
Please contact or call us on 0333 222 3000.

Due to delays, will I be affected by the new WLTP testing regulations, effective from 1st April?

A number of vehicles were registered (in March), prior to lock-down, before delivery could be completed – they will consequently not be impacted by the introduction of WLTP changes from 1st April for RFL or BiK tax once they are  eventually delivered.  However, any vehicle not registered by 31/3/20 will therefore be impacted by the changes – given the likely delays in eventual delivery all such vehicles will be registered post 1st April 2020 so their WLTP Co2 values will be used for RFL and BiK tax liability.

Can I still order a new vehicle?

Yes, however please do bear in mind you may experience a lengthier lead time.
This is due to manufacturing factory closures across Europe and elsewhere due to COVID-19 as well as subsequent delays in every aspect of the movement process.

My contract is coming to an end before 30th April, what are my options?

Extend your agreement
We can agree a 3 month extension for you at same rental that you currently pay or longer at a reduced figure.
End your agreement
If you would like your agreement to come to an end, we are currently unable to instruct a collection agent to retrieve your vehicle due to the Government guidance.
Please cease use of your vehicle/s in readiness for returning, and follow the guidelines below: 
  • Confirm the last date of usage (the off hire date)
  • Confirm the current vehicle mileage (closing mileage)
  • Ensure your vehicle/s are stored in a secure location
  • Your existing insurance policy should remain in place covering the vehicle/s affected
  • If any vehicles require a service before the return date this can be deferred until the government relaxes the current restrictions - at which time if you cannot arrange a franchise dealer to service your vehicle it will be acceptable to use an alternative reputable independent garage 
  • We will endeavour to collect your vehicles as soon as possible once the Government relaxes the current restrictions on vehicle logistics
  • If your vehicle is likely to be unused for any significant length of time (> one week) because it is either awaiting end of contract collection or is simply not being driven due to the prevailing restrictions – we would recommend that it is started and run at idle for at least 5 minutes once a week in order to ensure the battery remains operational

New Customer

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Who is Daimler Fleet Management?

DFM is a National provider of business-mobility solutions for vehicles of all brands.

What does DFM offer?

Daimler Fleet Management offers brand-independent financing and fleet management for companies with a fleet requirement.

What vehicles can I receive from DFM?

DFM is your partner for passenger vehicles, commercial vehicles of all brands and models.

What is a Contract Hire agreement?

Lease vehicles for a fixed period and for a fixed monthly rental.

What is a Sale and Leaseback?

Giving you the opportunity to release capital currently tied up in your fleet if you have opted to buy your vehicles outright.

What is a Contract Purchase?

Defer your decision to purchase, hand back or part-exchange your company vehicles until the end of the agreement.

What is an unregulated agreement?

An unregulated agreement will not be covered by the Consumer Credit Act. This will apply to a limited company, PLC, Partnerships of 4 or more, a Local Authority, or a Charity

Existing customer

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Can I change my payment date?

No, your payment date cannot be changed however communications are sent to you on every 4th or 15th of the month (depending on the date on your invoice) which will advise you how much is going to be taken. 

My bank details have changed. How does this affect my Direct Debit payments?

You will need to inform us of any changes at least ten business days before your next payment date. For your convenience, you can complete Direct Debit mandate form and return it to us at customer services.

What should I do if I have a complaint?

Please contact our customer services on this number: 0333 222 3000.
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