Our priority is the safety of you and your fleet.
We understand these are uncertain and unsettling times for everybody, the likes of which we’ve never seen, which is why we would like to take this opportunity to inform you about some of the actions that DFM have implemented in order to protect our customers, colleagues and suppliers, and explain what effects this may have on your fleet.
Please find below information regarding maintenance, servicing, tires and breakdown cover and the processes we have put in place to support companies and drivers operating our vehicles.
Please be reassured that our service and maintenance teams will continue to be available and our call centre opening hours are unaffected. Should you need roadside assistance or breakdown recovery our network of breakdown and service providers we will still be there for you.
If you have any questions at all regarding your vehicles or any future obligations regarding your fleet we invite you to contact us by using the following form or calling us on 0333 222 3000.
Who is Daimler Fleet Management?
DFM is a National provider of business-mobility solutions for vehicles of all brands.
What does DFM offer?
Daimler Fleet Management offers brand-independent financing and fleet management for companies with a fleet requirement.
What vehicles can I receive from DFM?
DFM is your partner for passenger vehicles, commercial vehicles of all brands and models.
What is a Contract Hire agreement?
Lease vehicles for a fixed period and for a fixed monthly rental.
What is a Sale and Leaseback?
Giving you the opportunity to release capital currently tied up in your fleet if you have opted to buy your vehicles outright.
What is a Contract Purchase?
Defer your decision to purchase, hand back or part-exchange your company vehicles until the end of the agreement.
What is an unregulated agreement?
An unregulated agreement will not be covered by the Consumer Credit Act. This will apply to a limited company, PLC, Partnerships of 4 or more, a Local Authority, or a Charity
Can I change my payment date?
No, your payment date cannot be changed however communications are sent to you on every 4th or 15th of the month (depending on the date on your invoice) which will advise you how much is going to be taken.
My bank details have changed. How does this affect my Direct Debit payments?
You will need to inform us of any changes at least ten business days before your next payment date. For your convenience, you can complete Direct Debit mandate form and return it to us at customer services.
What should I do if I have a complaint?
Please contact our customer services on this number: 0333 222 3000.