Frequently asked questions
Below you will find an overview of all frequently asked questions and the corresponding answers.
If your question on this page is not answered, please contact us by using the following form to leave your details and we will contact you.
Who is Daimler Fleet Management?
DFM is a National provider of business-mobility solutions for vehicles of all brands.
What does DFM offer?
Daimler Fleet Management offers brand-independent financing and fleet management for companies with a fleet requirement.
What vehicles can I receive from DFM?
DFM is your partner for passenger vehicles, commercial vehicles of all brands and models.
What is a Contract Hire agreement?
Lease vehicles for a fixed period and for a fixed monthly rental.
What is a Sale and Leaseback?
Giving you the opportunity to release capital currently tied up in your fleet if you have opted to buy your vehicles outright.
What is a Contract Purchase?
Defer your decision to purchase, hand back or part-exchange your company vehicles until the end of the agreement.
What is an unregulated agreement?
An unregulated agreement will not be covered by the Consumer Credit Act. This will apply to a limited company, PLC, Partnerships of 4 or more, a Local Authority, or a Charity
Missed a payment or worried about a future payment?
If you have missed a payment, someone from our customer services will be in touch with you. Alternatively you can contact customer services directly on 0333 222 3000 or via email at email@example.com
Can I change my payment date?
No, your payment date cannot be changed however communications are sent to you on every 4th or 15th of the month (depending on the date on your invoice) which will advise you how much is going to be taken.
My bank details have changed. How does this affect my Direct Debit payments?
You will need to inform us of any changes at least ten business days before your next payment date. For your convenience, you can complete Direct Debit mandate form and return it to us at customer services.
What should I do if I have a complaint?
Please contact our customer services on this number: 0333 222 3000.